My name is Mike Bakker and I have been working in the heating and air conditioning field since I was 16. My dad owned a heating and air conditioning business on the south side for which I worked for several years before moving to DuPage County. I worked for a few larger companies in the area, both as a Service Technician and as a Service Manager, doing residential and commercial work. I then decided it was time to branch out on my own as the business practices did not always coincide with my values. I feel that quality of service and installation should be the top priority in an HVAC company. If the products are not installed properly, they will not function properly or provide the efficiency or capacity levels for which they were designed. This attention to detail is what separates us from our competitors and is the nitch in the industry we fill.
In 2005, my dream of owning and running my own business became a reality. The former owner of Pent-Air, Inc. (a Naperville business for over 30 years) sold his business to me in the interest of retiring in a few years. We changed the name of the business and it is now Dutchman Heating and Cooling, Inc. We are a Christian owned business and have been since 1975.
Utilizing my 30+ years of technical experience as well as conducting extensive research, I have found the American Standard product line to be the best in the industry. I firmly believe in the quality of these products. While I work on many different types of equipment, I have found the American Standard product line to be exceptional and to aid in efficiency. I consistently use them for replacement of existing equipment or adding new equipment.
Providing exceptional technical service goes hand in hand with exceptional customer service here at Dutchman Heating and Cooling. Through proven high standards, Dutchman is proud to be selected as an American Standard Customer Care Dealer. This program gives you the comfort in knowing you are dealing with a company which is committed to providing excellent customer service, better educated employees, and the capability to handle each customer’s specific needs and provide the best possible solution. We have not only committed to these standards but have been recognized as the leader. In 2010, we were selected as the Dealer of the Year. We obtained this recognition in the greater Chicago and Northwest Indiana area. A survey taken by our customers resulted in 100% referral ratings and 99% customer satisfaction scores. We obviously stand behind our work.
We do our best to be accessible to you and are a member of the Chamber of Commerce and have also been nominated for the Small Business of the Year Award. In addition, we are a member of the Better Business Bureau (A+ Rating). We are proud to be complaint free as well as never having a complaint to resolve to this day. We work hard to maintain a high level of excellence to ensure our customers are happy and their equipment is working efficiently, the way it is meant too.
We are committed to providing the best possible level of service and look forward to helping you reach the comfort level you desire in your home or business.
We have had a lot of success formerly as Pent-Air, Inc. and now as Dutchman Heating & Cooling, Inc. We have had dramatic growth and are continuing to strive to be the best in the industry. We certainly have been blessed and are very thankful to the Lord for his grace to our business and us. To all our customers, we thank you. We are committed to always earning your business!