REVIEWS
Testimonials
Stephen B. Naperville, IL - 6/15/19
Matt has been our service tech from Dutchman. I finally feel like I found someone/company that I trust, without second guessing his recommendations. Only wish I had known about Dutchman when we replaced our old units several years back. Jamie from the office has been a pleasure to work with from reminder calls for maintenance service to scheduling/rescheduling appointments.
Would highly recommend Dutchman for all your AC/heating needs.
Kim P. L. Naperville, IL - 6/13/19
Matt was our service technician. He was very honest and knowledgeable. Price was fair and he only fixed what needed to be fixed. It was an old unit and he very easily could have tried to sell us new units.
Very happy with Dutchman and will definitely recommend and use them again.
April M. Naperville, IL - 6/10/19
Fantastic Service, Super knowledgable service tech. Very polite and friendly. I would highly recommend Dutchman and Mat. He was fantastic! Even took the time to explain things a second time to my husband on the phone and spent the time fixing our AC unit that a previous HVAC company did not.
A++++ Service!
Lois F. Naperville, IL - 6/10/19
After using other companies over the years I wasn’t impressed. Myself and two neighbors all use Dutchman Heating. Matt has been our service tech. I’m pleased with the service. Our A/C went out last night and he was here by 11 this morning. Good customer service!
Good customer service!
Joseph C. Naperville, IL - 6/4/19
A friend had recommended Dutchman, so I called them up to get an estimate on replacing my furnace and ac. They installed a new furnace at the beginning of winter 2018, when the very old furnace had died. In addition, I decided to replace the older air conditioner unit too. The gentlemen that came out were very professional, polite, and prompt. They did an excellent job. Due to the weather being cold outside, they installed the air conditioning unit but said that it should not be started until the weather gets warmer. Clint, who was one of the people who did the installation, came back and checked the fluids, the airflow, etc, and ensured that everything was working properly. Unfortunately, I don’t remember the other installers’ names because they were great too. Jamie (sp?) was the person that I had talked to at the end of last year, and she was always patient, polite, and professional too. I have had the pleasure of interacting with others too and all of the experiences have been great. I recommend their business to friends and family.
I recommend their business to friends and family.
Christine C. Naperville, IL - 5/26/19
Prompt and professional emergency service.
Stuart H. Naperville, IL - 5/24/19
Very reliable and professional.
William G. Naperville, IL - 5/23/19
Dutchman does a great job - I trust them to be honest in their evaluation of the problem, they explain everything that’s wrong and what they are going to do to fix the problem.
Everyone that works there is very friendly and nice.
Meri M. Naperville, IL - 5/18/19
Dutchman just came to perform a startup check on the new AC unit they installed with the new furnace this past winter.
Great company to work with.
James S. Naperville, IL - 5/17/19
Always professional and courteous. I have bought my AC and furnace from them and have had them serviced by them without issue. Great family owned company.
Karren W. Naperville, IL - 5/17/19
Serviceman showed up on time, was very polite and professional. Had the parts he needed to fix the problem.
Patrica J. Naperville, IL - 7/19/16
Short & Sweet… Communication with Dutchman Heating and Cooling, Ince was “A+” courteous throughout our furnace and air-conditioning resale and install. The crew of 2 was prompt, answered all our questions and cleaned up so well, you didn’t realize they had been there. I am happy to recommend Dutchman Heating and Cooling, Inc.
Go Blackhawks!!!
Margaret M. Naperville, IL - 7/17/16
They were excellent to work with - from the salesperson, to the installers, and everyone in between. Knowledge, polite and accessible, very efficient, too. They showed up when they said they would - very reliable! We wouldn’t call anyone else. We’ve been loyal customer for 20+ years.
Craig S. Naperville, IL - 10/21/15
I just wanted to let you know that the install team you sent out to my house was probably the most professional team I have ever had the pleasure of dealing with. They were knowledgable, polite, and thorough in every aspect of the installation. My experience too often has been one of poor service, so it was refreshing to deal with a crew who did an excellent job from the install, to the explanation of all the new components. I'm looking forward to some cool weather so we can use the furnace.
Carolyn H. Naperville, IL - 9/22/15
My AC stopped functioning after a had storm. Dutchman sent a service representative out immediately and they quickly identified the problem and the service rep. Dan called his salesman, Mark to see if he could come out someday… He did, The sales precess was educational, full of integrity and I did not feel preserved. The installation was neat and quick and of high quality.
I use Dutchman for my routine maintenance and as a result of my experience with that they received my AC purchase. The Dutchman team is a group of people that can be trusted and provide top quality products and service. I highly recommend Dutchman to everyone.
Hank V. Naperville, IL - 9/19/15
In 2010 Dutchman Heating and Cooling Inc. installed a new furnace and heating system and it has been working very well.
In September 2015, my old air conditioning failed and the new air conditioner stem was installed by Dutchman with American Standard air conditioner and I am happy with the results.
Randy C. Naperville, IL - 9/11/15
Excellent service, very professional and good quality products. Overall A+. We highly recommend to all.
Chris B. Aurora, IL - 9/2/15
I simply connote say enough complimentary things about Dutchman. They are all true professional tradesmen who clearly take a great pride in their work and in representing Dutchman in such a positive manner. Also, the Mitsubishi system does a phenomenal job of keeping my home very comfortable, seemingly with very little effort.
The Mitsubishi system is quiet and worth every cent… We’ve already notched a drop in our electric consumption as well! I also received a letter from Mr. Baker, about a month after the install, confirming that I received 100% satisfaction. I am very impressed with Dutchman. They have truly gained my trust and I will be using them for ALL my future heating and cooling needs!
Danilo D. Naperville, IL - 9/1/15
Dutchman Heating and Cooling did excellent work. All communication was handled in a professional, clear, and timely manner. The installation of my new A/C system was fast and efficient, and the Dutchman Heating and Cooling employees were knowledge and courteous. A+
Andrew F. of The Brickkickers, Naperville, IL - 9/1/15
The Dutchman Team is a true representation of a partner in the community that stands behind the client they serve. From stat to finish they helped our office achieve the comfort we were seeking. While guiding us to make the necessary upgrades under our budget without being pushy.
Dutchman also educated us on how to best maximize our heating and cooling throughout the year in our 100 year old building.
We will be using Dutchman in the spring to replace and upgrade the rest of our HVAC system.
Marc F. Naperville - 4/11/15
I have used Dutchman for furnace and AC cleaning for five years. They have always been friendly and professional and explained things to me. Very recently, I had Dutchman install a new furnace and AC system.
Dutchman also educated us on how to best maximize our heating and cooling throughout the year in our 100 year old building.
Paul S. Naperville, IL - 9/8/15
Dutchman is very professional and customer friendly!!! They go above and beyond to have you be completely satisfied! The customer comes “first” in all of their work!
James D. Naperville, IL - 9/7/15
It was a pleasure to observe the two techs who installed my furnace & air conditioning. These men knew exactly what they were doing. No fooling around, they just went at it; a rare thing in this day and age, and this beats all, they cleaned up after the work was finished!
Wayne D. Naperville, IL - 6/29/15
The salesman and service techs were great! The installation was done very professionally. I think the installs names were Doug and Jimmy and they did a great job and left the house as clean as it was before.
The new unit looks great and runs great.
Thanks!
Brook A. Naperville, IL - 3/22/15
I have been very impressed with the customer service that everyone at Dutchman has offered my family. Recently, my furnace broke down during a cold blast stretch this winter. Dutchman sales representative called us that night, came by first thing next morning, and we had a new furnace the next day. Great service to say the least.
Rex F. Naperville, IL - 1/26/15
Over the years I’ve felt with several home repair companies. I can truly say that my experience with Dutchman was by far the “BEST” experience of all. Obviously I had my guard up anticipating some thing to wrong. Some kind of unexpected expense, delays, etc. But from the initial visit by salesman Bob Krause to the last day of installation and complete overview of how to operate my new purchase. I finally found a company that I am very happy to have delta with. I have a large family and will absolutely recommend Dutchman to call first for their heating and cooling needs.
Vernon and Linda V. Naperville, IL - 2/19/15
We purchased a new furnace from Dutchman. The salesman who came to our house was very knowledgable, professional and personable. He explained the available options, and which option would be most advantageous for our home. He did not try to overall us.
The installation was scheduled within two days after salesman’s visit, and was completed within four hours. The installers took the old furnace, and cleaned up after themselves.
We are very satisfied customers.
We also purchase an American Standard whole house A/C system for Dutchman a couple of years ago with the same results.
My wife and I high recommend Dutchman.
Chris M. Naperville, IL - 2/17/15
After receiving 3 bids for American Standard (furnace & Air Conditioner) from dealers. I decided to have Dutchman install pour new systems. My decision was based on the price, and professionalism of the dealer.
Dutchman had service our old units for years and we were always pleased with the knowledge of each technician. I have to give them credit for keeping our furnace and AC in good working order for likely will beyond their usual life span.
After the installation they were helpful in explaining what they had done and showed me how to used the new thermostat.
We have been very please with our choice to with Dutchman Heating & Cooling.
Mark & Mary A. Naperville, IL - 9/29/14
Dutchman Heating and Cooling Inc. Knowledgeable sales who didn't push us by more than we needed. Installer were through, efficient and neat. Owner stand behind his workers and guarantees customers satisfaction. We recommend this company for heating and conga needs.
John L. Downers Grove, IL - 7/5/14
Dutchman Heating & Cooling is an easy referral. From the quote through installation, Dutchman staff acquitted themselves in a friendly, through and efficient manner. Moreover, Dutchman kept promises and schedules which really helped two working parents. Thank you Dutchman!
Ken W. - Naperville, IL - 3/3/14
As a trade guy driving up and down Ogden Avenue, I just have to say that I got a "good vibe" whenever I drove by Dutchman, so when it was time to install a furnace in our garage, I thought of Dutchman first, and it ended up being the only call that I made. Bob Krause was on time for our appointment, and had a proposal for me to review before the end of the day. The price seemed within my range and expectations, so we proceeded with the project, and are very pleased with the results. We would hire them again.
Arlene R. - Aurora, IL - 2/24/14
I give this company an A+. Here is a team that is punctual, professional, and polite. They covered the floor and stairs going down and were careful bringing equipment in-and-out.
I highly recommend Dutchman heating and cooling. If need be, I will definitely use them again.
Frank Z. - Naperville, IL 60540 - 2/17/14
I just wanted to take a minute to send a resounding Thank You to you and, especially, to your your Service Tech, Danny F.
I was truly impressed with how quickly you responded to my request for assistance Friday night when my furnace stopped working. And Danny was outstanding in all that he did Friday night in an attempt to get my furnace back in service. He was open, honest, professional, knowledgeable and, perhaps most importantly, took the time to explain the problem and the next steps needed to resolve the problem.
Though nothing could be done given the weekend and the need for a new control/circuit board, he did take the time to attempt to at least get the furnace to run temporarily over the weekend.
As Danny promised, I received a call from you early this morning to let me know that the needed control/circuit board was available. After placing the order with you, it wasn't all that long before Danny returned to successfully complete the repair -- again with the same degree of professionalism and a real human touch.
Beyond a doubt, you -- and your Service Tech, Danny -- are to be applauded. Thank You, again.
Brooks A.- Naperville, IL - 9/28/13
"A neighbor recommended Dutchman for heating and cooling. I needed a new AC unit and was very impressed with initial estimate - both in timeliness and price competitiveness. Our representative (Bob Krause) followed-up and very knowledgeable. I did additional research on American Standard and found out about quality and reputation. Bottom line, great combination of product and service. Highly recommended team."
Peggy L. - Naperville, IL - 9/24/13
"Prompt courteous, considerate, thorough. All things you look for in receiving services from a company. Dutchman had them all!"
Daniel P. - Lisle, IL - 9/17/13
"I was very pleased with the experience with Dutchman Heating and Cooling, Bob Krause the consultant, was very thorough in explaining what we needed without high pressure. The installers were prompt, courteous and conscientious. The price was not the lowest, but I feel the value was the best. I would recommend Dutchman Heating and Cooling and will use them for future service."
Joseph H. K. - Naperville, IL - 9/10/13
Outstanding Company: Quick Response to initial call Explained procedure and what is needed Clean installation Courteous technicians Excellent follow-up All in all a 12 out of 10 experience, would definitely recommend Dutchman to anybody needing a new Furnace & AC.
Marilyn G. - Naperville IL - 8/17/13
Our American Standard Furnace has been great. The men at Dutchman Heating and Cooling were very professional. They arrived promptly as scheduled and completed they installation in one day as planned. They answered any questions O had and thoroughly explained the operation of the new unit. Thanks so much for the wonderful service!!
Laurie J. W. - Naperville IL - 8/12/13
I LOVE MY HONEYWELL ZONING SYSTEM! I can now sleep comfortably in my second floor bedroom - My kids too! Your servicemen were very professional & timely. Thank You!
Sharon R. - Naperville IL - 8/10/13
Dutchman Heating and Cooling took excellent care of us. They were very responsive and prompt when we called after our A/C quit. They installed a new unit with the utmost professionalism. In addition, they went above and beyond in helping us resolve another problem. We would highly recommend Dutchman.
Vernon V. - Naperville IL - 4/11/13
Mike…What a great job! The cleanest part of my basement is where you put in a new HVAC system. I am so happy that we contracted for an entire system (Furnace, Air Conditioner, Humidifier and hot water system). I literally have no worries about my systems for the first time since we purchased this house.
Your entire process from the bid through the explanation of the new system was thorough and understandable. In two days you made our house a much more comfortable place to live.
Thanks again for a great job! Hope you have great success in your business. You deserve it and the community will be better for having you do business here.
Charlie and Lori B. - Naperville IL - 2011
We just wanted to let you know how much we are enjoying our new heating and cooling system you recently installed. Everything you told us about the Trane equipment is true. Our home has never been so comfortable and all our concerns were met by you and your company. It really does pay to go with the “best”.Your low key and honest sales approach was refreshing compared to some of your competitors. The concerns for the cleanliness of our home during and after the installation was greatly appreciated. Once again thanks for a through and complete professional job from start to finish. We will surely tell others.
Steve and Katherine S. - Naperville IL - 2011
We would highly recommend Mike and Dutchman Heating based on our experience. We needed an entire new HVAC system--new furnace, A/C, humidifier, filter, and water heater. Mike did a great job explaining our options and his recommendations. The installation went very smoothly and took only two days. Mike did everything possible to minimize the disruption to us during the installation and we were not inconvenienced at all. We were very pleased with his attention to detail and customer service throughout our project.